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Client Contact Center Test (T3C) - Client Service promotion Collaboration

SKU: 38703430484

4.3
USD49.00 USD93.00

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Description

Collaboration

This 360 Assessment is a collaborative process for the organization’s most senior executives (e

and friction points specific to each level

practical tools

Using Hogan data as a basis

Client Contact Center Test (T3C) - Client Service promotion CollaborationDescription This tool is a simulation designed primarily for entry level positions in customer service contact centres. Three categories of competencies are assessed: functional aspects (e. g., client oriented), personal aspects (e. g., empathy) and results performance aspects (e. g., self confidence).

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