A well-structured corporate transport contract should cover:
Service Scope
- Routes, shift timings, vehicle types, and employee coverage areas
Performance Standards
- On-time arrival rate (typically 95%+)
- Maximum acceptable delay thresholds
- Vehicle availability and breakdown response time
Safety Requirements
- Driver background verification and licence validity
- Vehicle fitness certification and insurance
- In-trip tracking and SOS compliance
Billing & Reconciliation
- Different billing models – Trip-based, zone-based, daily trips, bill cycle, etc or
- Invoice submission timelines
- Dispute resolution process for missed or incomplete trips
Penalty & Incentive Clauses
- Deductions for no-shows, delays, or safety violations
- Incentives for sustained high performance
Reporting Obligations
- Frequency of utilisation and incident reports
- Data sharing with the employer’s transport management system
Exit & Escalation Terms
- Notice period for contract termination
- Escalation matrix for unresolved service issues
These points highlight an overview of corporate transport contracts and SLAs, the final contract gets more nuanced and detailed.
IN 
USA 
PH 
ZA 
LATAM 
Global