What is IVR in Employee Commute?

IVR, or Interactive Voice Response, lets employees call their assigned driver directly through the MoveInSync app, without needing the driver's personal number, while the platform logs the interaction in the background.

How it works

Whenever an employee calls the driver through the app, the call, along with its recording, is captured and made available in the IVR Usage Report, accessible under Business Analytics → Advanced Analytics → IVR Usage. Admins can review call activity as part of the platform's reporting layer, instead of driver-employee calls happening off-platform and going untracked.

See also: Trip Sheet