April Product Updates

MASAI: the Employee’s intelligent Assistant gets a big upgrade

MASAI can now book, cancel, and edit schedules for employees, intelligently adapting to user preferences to make the experience effortless.

It can detect when a user needs additional assistance, such as signs of confusion or frustration and automatically hand off the conversation to a human agent. The best part? The agent continues in the same conversation context, ensuring faster and smoother issue resolution.

With these enhancements, MASAI is no longer just a bot, it’s a comprehensive, intelligent support system designed to simplify employee commute experience end-to-end.

Audit Driver Reports with Full History

Need to investigate a driver’s past trips or attendance? Now you can instantly pull up detailed reports, including timestamps, user IDs, and reasons for flags, right from the dashboard. Quickly verify concerns and follow up on patterns to cut out on issues before they arise. 

Tailored Messages for Cab Early Arrivals & Waits

Cabs arriving early? Now employees get crystal-clear notifications about the arrival and wait time separately, through IVR, SMS, or app push notifications. This makes it easier for employees to adjust plans based on the cab’s arrival. Admins can also customize these messages for each communication channel, ensuring communication stays aligned with organizational guidelines.

Network Disconnected? The Driver app Speaks Up

If connectivity drops, the app instantly alerts the driver with a clear audio prompt and on-screen message for 1-3 seconds. Every disconnection is captured and if the connection isn’t restored within a minute (60 seconds), a “device unreachable” alert is sent to the security dashboard so your team can step in for further action.

Trip Replay That Tells the Full Story

Quickly jump to any moment in the trip replay with a clickable timeline and see exactly what happened during the trip. You can select or filter events easily and view clear delay reasons like driver, employee, or traffic delays right away. From GPS loss reasons to multi-office trip handling, every detail is now easier to access and clearer to interpret.